Common Line Ware Issues With
Quick Fixes
Welcome!
In today's fast paced world, we don't have time for things to go wrong. But occasionally they do. In this post we're looking at some common issues and their simple fixes to get you back up and running in no time.
My website is live but I'm not receiving emails
This is a common issue in the first hour after your website goes live. Email settings take a little time to apply across the internet — this is completely normal.
Here's what to do:
Wait up to one hour after your website goes live for all email settings to apply fully.
Check your inbox for a forwarding confirmation email from Cloudflare or Google. You must accept this to activate email forwarding to your address.
Send yourself a test email to your new address and check it arrives in your inbox.
If you've followed all of these steps and emails are still not arriving, feel free to contact our friendly support team using the link below.
I've set up my LW Plus Addon phone app but I can't receive calls
I've set up my phone app but I can't receive calls
If you've scanned your QR code and can make outbound calls but incoming calls aren't coming through, the issue is usually your availability status in the app.
Here's what to do:
Open your 3CX app and look at the top right corner.
Find the person icon with a headset. If it is grey, tap it to turn it blue. This activates call receiving.
Check the small square next to the person icon. If it is any colour other than green, tap it and select Available.
Your person icon should now be blue and your status green. You should now be able to receive calls.
If calls are still not coming through, check your internet connection, a weak connection can prevent incoming calls.
If you're still experiencing issues after following these steps, our support team is here to help. Visit the link below to get in touch.
My website is live but I'm not receiving emails
This is a common issue in the first hour after your website goes live. Email settings take a little time to apply across the internet, this is completely normal.
Here's what to do:
Wait up to one hour after your website goes live for all email settings to apply fully.
Check your inbox for a forwarding confirmation email from Cloudflare or Google. You must accept this to activate email forwarding to your address.
Send yourself a test email to your new address and check it arrives in your inbox.
If you've followed all of these steps and emails are still not arriving, feel free to contact our friendly support team using the link below.
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